Customer Feedback Questionnaire

Your opinion is very important for us, our goal is to improve our services and care for our clients.

Project No.	Project Name	Company	Ref
Your Name (required)

Geolabs constantly reviews the services we provide, to ensure we deliver high standards. Our customer surveys allow us to evaluate our current performance and identify any areas for improvement.
We value your opinions on this project and would appreciate your time in completing this survey.

Why did you choose Geolabs Limited?
Specialist knowledge Expertise/Technical excellence Value for Money Impartiality/independence Previous experience	Preferred list of suppliers Recommendation from a colleague Personal contact Other, please specify

How do you feel that we performed in the following areas? Performance 1 to 10

Communication	1 = Poor 10 = Excellent
Advising receipt of samples
Advising progress of testing
Advising on any problems or delays
Resolution of any queries
Helpfulness of staff

Technical	1 = Poor 10 = Excellent
The range of tests offered
Understanding of your testing requirements and objectives
Knowledge of the testing specifications
Content and presentation of the results
Testing completed within an agreed timescale

Commercial	1 = Poor 10 = Excellent
Value for money
Clarity and accuracy of invoice
Compliance with your invoice requirements

Service
Did our service meet your expectations?	YesNo(If no please provide detail below)
How could we improve our service?
Would you use our services again?	YesNo(If no please provide detail below)
Are there any additional services we could provide?	YesNo(If yes please provide detail below)

How did you hear about Geolabs Limited?

Internet Search
Social Media (LinkedIn, YouTube, etc)
Recommendation / Referral
Industry Event or Conference
News / Media (e.g. Ground Engineering, New Civil Engineer, etc.)
Existing Client
Other, please specify:

General	1 = Poor 10 = Excellent
How likely are you to recommend Geolabs to a business associate?
If applicable could we use your comments as quotes in any future marketing material?	YesYes but contact firstNo
Any other comments

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